National Public Safety Telecommunications Week - Recognizing our 911 Operators
National Public Safety Telecommunicators Week is April 9-15, 2017. The Johnson City Police Department would like to recognize the outstanding and dedicated service of the Washington County Emergency Communications District (or simply Washington County 911), and convey sincere gratitude to all of the dispatchers, call takers, management, and staff of our Washington County 911 center (WC911.org).
The Washington County Emergency Communications District has been providing Enhanced 911 and public safety dispatch services to the 120,000-plus residents of Washington County (including the incorporated areas of Johnson City and Jonesborough) for 29 years.
In 2016, Washington County 911 answered 245,817 calls. This figure includes 911 and administrative, business, and information calls. About 114,139 were 911 calls. The WC911 entered 184,566 calls into the computer-aided dispatch system. Of the 184,566 calls, 79,762 (43%) were for the Johnson City Police Department. Washington County 911 employs 46 people in full-time and part-time capacities.
WC911 call-takers can be counted on 24/7/365 to step in and get callers the help they need, provide panicked callers with cardiopulmonary resuscitation instructions, or provide instructions on delivering a baby. Call-takers might even experience the delicate task of helping to talk down a suicidal caller.
Please join us in extending a heartfelt thank you to our emergency dispatchers. Without their commitment every day, public safety services could not do their job.
Chief Mark Sirois
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